Refund & Cancellation Policy

01Overview

SolenAI is a subscription service operated by SolenAI, LLC. This policy covers our free trial, how paid plans are billed and renewed, how to cancel, when refunds apply, and how to raise a billing dispute. It applies to all plans shown on our pricing page and forms part of our Terms & Conditions.

02Free trial

New accounts start with a 7-day free trial. No payment card is required to start the trial, and you are never charged automatically when it ends — you only pay if you actively purchase a paid plan. When the trial expires, generation features pause until you choose a plan; your account and content remain accessible.

03Subscriptions & renewal

Paid plans are billed in advance on a monthly basis in US dollars through our payment processor. Subscriptions renew automatically at the end of each billing period until cancelled. Generation limits reset at the start of each billing cycle. If we change pricing, we will give you reasonable notice before it applies to your next renewal.

04How to cancel

You can cancel your subscription at any time — no phone call or email required:

• Open the billing portal from your account settings and choose “Cancel subscription”;
• Cancellation takes effect at the end of your current billing period — you keep full access until then;
• You will not be charged again after cancelling;
• If you have trouble cancelling, email hello@getsolen.ai and we will process it for you.

05Refunds

Because you can evaluate the full product during the free trial and cancel at any time, payments are non-refundable except where a refund is required by applicable law. If you believe you were charged in error — for example a duplicate charge, or a charge after you cancelled — contact us and we will investigate and correct any billing mistake, including issuing a refund where the charge was wrong.

06Billing disputes

If you have any question or dispute about a charge, please contact us first at hello@getsolen.ai before raising a dispute with your bank or card issuer — most billing issues can be resolved quickly. Include the email address on your account and the date and amount of the charge. We aim to respond to billing inquiries within two business days.

07Contact

This policy is provided by SolenAI, LLC. For questions about billing, cancellation, or refunds, email hello@getsolen.ai.